Exchange and return are guaranteed rights for all our customers and apply to all products displayed on our store.
All products available on our website are eligible for exchange or return in accordance with the terms and conditions stated on this page.
Products may be returned or exchanged only if they are in their original condition at the time of purchase and in their original packaging.
Requests for exchange or return will be reviewed and approved within 3 business days.
In case of approval, our delivery representative will reach the customer within 3–5 business days.
To request an exchange or return, please send a message via WhatsApp to the number provided on the shipping invoice, or contact us through the Contact Us page.
Please take clear photos of the product and send them along with your city, address, and order number. The product will be exchanged if it is defective, damaged, or if there is an issue with the size.
A full refund will be issued if the delivered product is completely different from the description provided on the product page of our website.
We are not responsible for any expectations regarding product usage that were not mentioned on the product page of our website.